IT Service Desk Intern
General Information
Company: Azerconnect Group
Work graphic: Standard
Deadline: 16.03.2024
Responsibilities
- Answer, respond and track a İT related service requests from users (phone or electronically)
- Resolution and clarification of incoming service requests and incidents as a first-line support
- Advise user on appropriate action
- Redirect service requests, incidents and problems to appropriate user or groups
- All service requests are served according the Service Level Agreement (SLA) timelines
- Follow standard service desk and performance monitoring procedures
- Log all service desk interactions
- Identify and escalate situations requiring urgent attention
- Provide confidentiality of the company data
- Preparation of reports on areas of responsibility
- Provide the confidenciality of passwords
- Document each customer incident in the ticket tracking system in a clear, concise, and understandable format
Requirements
- Degree in IT or Computer Science (students are also welcome to apply)
- Fluent in Azerbaijani and English, good level of Russian language proficiency is preferrable;
- Proficiency in MS Office
- Customer Focus
- Teamwork & Collaboration
- Drive for results
Negotiable
Salary
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